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Terms & Conditions

All Podiacare Healthcare Ltd sales are subject to the following terms and conditions. No other conditions shall apply unless agreed in writing prior to placing an order.

VAT

Prices quoted are exclusive of  VAT and VAT at the current rate will be added to all the invoices (except on items which are zero rated for VAT).

PRICES

Prices may be changed without prior notice. Podiacare Healthcare Ltd reserves the right to correct clerical omissions and errors in this price list.

ORDERS


All prices are subject to VAT at the current rate. Please note that once your order has been confirmed it is not possible to add to it. Further items required will need to be ordered on a new order.

Due to credit card / bank charges there is a minimum NET order value  £10.00  (i.e. all orders must be to the value of £10.00 NET or above).  Orders below £10.00 net will be charged at the £10.00 net minimum order  value rate. Cash transactions are excluded from this clause.

LIMIT OF LIABILITY


Podiacare Healthcare Ltd cannot be held responsible in the event of goods received from the manufacturer being faulty or delivered late by the delivery agent.

PAYMENT


Orders must be paid in full when ordering online. Orders, including those paid in installments, must be accompanied by payment with a cheque or credit/debit card details. Please make cheques payable to 'Podiacare Ltd'.

INSTALLMENTS


Payment by installments is only available on specific items/values as indicated by the company. Dates to be entered on installment cheques will be supplied in advance by 
Podiacare Healthcare Ltd. An administration charge will be applied on default of payment and settlement in full of any outstanding balances automatically becomes due.

Goods remain the property of Podiacare Ltd until payment has been received in full and the final payment has been cleared. On default of payment, we reserve the right to recover goods and to enter the buyer's premises to do this.

WARRANTY

Carriage charges are excluded under all warranties of goods/equipment.

STOCK AVAILABILITY


NS denotes a non-stock item. If ordering a non-stock item, please allow up to 28 days for delivery. Occasionally an item may be out of stock and Podiacare staff will make every effort to inform you by email or telephone.  In this case items to follow will not incur additional carriage costs.

DELIVERY 

Goods will be delivered, by our appointed carrier, to the address given by you at the time of ordering. It is important that this address is accurate. In most instances the parcel will not be left without a signature. If you ask for your delivery to be left somewhere without a signature then this is done at your own risk, we will not be liable for the theft / loss of your package. Please provide us with a delivery address where the parcel can be signed for between 8:00am and 8:00pm. We are able to arrange delivery to your place of work if this is more convenient. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by our appointed carrier.

 

FREE DELIVERY All orders of £50.00 NET or above, excluding VAT will be delivered FREE OF  CHARGE to UK Mainland only.
UK STANDARD DELIVERY £4.97 NET for orders under £50 NET
NEXT DAY DELIVERY £9.00 NET. This service is available Monday - Thursday only on orders placed before 11am (Bank Holidays excluded).
NON - MAINLAND
UK DELIVERY*

£18 NET The Channel Islands, The Scottish Highlands and Islands, The Isle of Man, The Republic of Ireland and Northern Ireland. (Prices subject to change)

£15.00 NET Scotland

 

*NON-MAINLAND UK DELIVERY

To place orders for Non-Mainland UK please contact us on 01628 632 449 Monday - Friday 9am - 5.15pm  or email us at orders@podiacare.co.uk 

 

RETURNED GOODS

Podiacare Ltd. operates a policy of NO RETURNS on Creams and Medicaments under any circumstances. Podiacare will only accept returns of other goods by previous agreement from Podiacare Ltd.

All goods returned should be accompanied by a completed Returns Form which will be emailed or sent by Podiacare Ltd.  Please ring on 01628 632 449 to obtain this.  A credit note or replacement cannot be issued if items are returned without a Returns Form.

Subject to the above conditions, Podiacare Ltd will accept for credit at a sum equal to that which the Buyer paid for the goods;

a) Items returned to and rececived by Podiacare Ltd in a readily re-saleable condition within 10 days of delivery to the buyer.

b) Items received by the Buyer in an unusable condition; provided that Podiacare Ltd is notified within 3 days of delivery and that the Buyer returns such items unless otherwise instructed, in writing, by Podiacare Ltd.

Creams and or Medicaments will only be accepted for return and credit for the following reasons:

  • To correct an error in delivery.
  • In response to a product or batch recall instigated by a manufacturer.
  • Where products or packages are alleged to be faulty.

d) All claims for shortages or damaged goods must be made within 3 days from receipt of delivery unless we have notified you that there will be a delay in delivery.

INCORRECTLY SUPPLIED ITEMS

We will only accept return of items incorrectly supplied, by prior agreement between Podiacare Ltd and the customer. The customer must make notification or error to Podiacare Ltd within 3 days from receipt of delivery and return with a Returns Note as detailed above.

INCORRECTLY ORDERED ITEMS

Items incorrectly ordered by the customer will not be exchanged or refunded.

SHORTAGE OF ITEMS

Items that are to follow will be notified in your delivery. Any shortages excluding items to follow must be reported to Podiacare Ltd within 3 days from receipt of delivery.

DAMAGED AND FAULTY ITEMS

Subject to the above condItions, Podiacare Ltd will accept back for replacement, items that are damaged or faulty providing notification is made within 3 days from receipt of delivery and they are accompanied with a Returns Note - see above.

PRODUCT RECALL

Items will be accepted for return or credit in response to a product or batch recall instigated by a manufacturer.


 

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