Terms & Conditions

All Podiacare Healthcare Ltd sales are subject to the following terms and conditions. 
No other conditions shall apply unless agreed in writing prior to placing an order.


Prices quoted are exclusive of VAT and VAT at the current rate will be added to all the invoices (except on items which are zero rated for VAT).


Prices may be changed without prior notice.
Podiacare Healthcare Ltd reserves the right to correct clerical omissions and errors in this price list.


All prices are subject to VAT at the current rate. 
Please note that once your order has been confirmed it is not possible to add to it.
Further items required will need to be ordered on a new order.

Due to credit card / bank charges there is a minimum NET order value £10.00 (i.e. all orders must be to the value of £10.00 NET or above).
Orders below £10.00 net will be charged at the £10.00 net minimum order value rate. Cash transactions are excluded from this clause.


Podiacare Healthcare Ltd cannot be held responsible in the event of goods received from the manufacturer being faulty or delivered late by the delivery agent.


Orders must be paid in full when ordering online.
Orders, including those paid in instalments, must be accompanied by payment with a cheque or credit/debit card details. Please make cheques payable to 'Podiacare Ltd'.


Payment by instalments are only available on specific items/values as indicated by the company. 
Payments by instalment are subject to the buyer having a credit history search. 
Dates to be entered on instalment cheques will be supplied in advance by 
Podiacare Healthcare Ltd.
An administration charge will be applied on default of payment and settlement in full of any outstanding balances automatically becomes due.

Goods remain the property of Podiacare Ltd until payment has been received in full and the final payment has been cleared.
On default of payment, we reserve the right to recover goods and to enter the buyer's premises to do this.


Carriage charges are excluded under all warranties of goods/equipment.


"NS" denotes a non-stock item.
If ordering a non-stock item, please allow up to 28 days for delivery (subject to availability).
Occasionally an item may be out of stock and Podiacare staff will make every effort to inform you by email or telephone.
In these cases, items to follow will not incur any additional carriage costs.


Goods will be delivered, by our appointed carrier, to the address given by you at the time of ordering.
It is important that this address is accurate.
In most instances the parcel will not be left without a signature.
If you ask for your delivery to be left somewhere without a signature then this is done at your own risk, we will not be liable for the theft / loss of your package.
Please provide us with a delivery address where the parcel can be signed for between 8:00am and 8:00pm.
We are able to arrange delivery to your place of work if this is more convenient.
We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by our appointed carrier.


FREE DELIVERY All orders of £55.00 NET or above, excluding VAT will be delivered FREE OF CHARGE to UK Mainland only, excluding Scottish Highlands (see below)
UK STANDARD DELIVERY £6.00 NET for orders under £60.00 NET
UK NEXT DAY DELIVERY Flat rate of £12.00 for next day delivery in Mainland UK

Flat Rate £21.00 NET to: The Channel Islands, The Scottish Highlands and Islands, The Isle of Man, The Isle of Wight and Northern Ireland. 

Flat rate £12.00 NET to: Republic of Ireland

(Prices subject to change)


See above for shipping costs.
Please contact us on 01628 632 449 Monday - Friday 9am - 5pm or email us at orders@podiacare.co.uk if you have any queries or if you would like to discuss alternative shipping options.



Podiacare Ltd. operates a policy of NO RETURNS on Creams and Medicaments under any circumstances.
Podiacare will only accept returns of other goods by previous agreement from Podiacare Ltd.

All goods returned should be accompanied by a completed Returns Form which will be emailed or sent by Podiacare Ltd.
Please ring on 01628 632 449 to obtain this.
A credit note or replacement cannot be issued if items are returned without a Returns Form.

Subject to the above conditions, Podiacare Ltd will accept for credit at a sum equal to that which the Buyer paid for the goods;

a) Items returned to and received by Podiacare Ltd in a readily re-saleable condition within 10 days of delivery to the buyer.

b) Items received by the Buyer in an unusable condition; provided that Podiacare Ltd is notified within 3 days of delivery and that the Buyer returns such items unless otherwise instructed, in writing, by Podiacare Ltd.

Creams and or Medicaments will only be accepted for return and credit for the following reasons:

  • To correct an error in delivery.
  • In response to a product or batch recall instigated by a manufacturer.
  • Where products or packages are alleged to be faulty.

d) All claims for shortages or damaged goods must be made within 3 days from receipt of delivery unless we have notified you that there will be a delay in delivery.


We will only accept return of items incorrectly supplied, by prior agreement between Podiacare Ltd and the customer.
The customer must make notification or error to Podiacare Ltd within 3 days from receipt of delivery and return with a Returns Note as detailed above.


Items incorrectly ordered by the customer will not be exchanged or refunded.


Items that are to follow will be notified in your delivery.
Any shortages excluding items to follow must be reported to Podiacare Ltd within 3 days from receipt of delivery.


Subject to the above conditions, Podiacare Ltd will accept back for replacement, items that are damaged or faulty providing notification is made within 3 days from receipt of delivery and they are accompanied with a Returns Note - see above.


Items will be accepted for return or credit in response to a product or batch recall instigated by a manufacturer.